Every business runs orders a little differently. A fixed list of statuses forces you to bend your process to the software.
What you can configure
- Custom statuses: model your real lifecycle.
- Transitions: define and edit which status can move to which.
- Logic on transition events: trigger notifications, integrations or checks when an order moves.
An example: you add a “Waiting on supplier” status between “Confirmed” and “Ready to ship”, because some orders wait on a stock top-up. Moving into that status automatically fires a request to the supplier through an integration. Moving out of it, once stock is back, unblocks shipping without a support rep having to watch it manually.
Because transitions are events, ERP and WMS synchronisation hooks in naturally, and the platform fits your workflow, not the other way around.